FAQs

When arranged in advance, after hours check in is available upon request. You will be emailed instructions once the request is confirmed.

We offer pet friendly properties for our guests to be able to bring their furry family members. Guests will need to note that they are bringing a pet in the rental agreement.

Our properties feature convenient keyless entry, but there are a select few that still require a traditional key. For those properties, we provide clear and detailed instructions at the time of booking to ensure a smooth and easy check-in experience.

You may cancel your reservation up to 48 hours after securing your reservation and receive a full refund. After the 48 hour Assurance policy has ended, the $200 down payment is non-refundable. All cancellations must be confirmed in writing and are not complete until you receive a confirmation email from our team. Cancellations made within 30 days check-in for standard properties and within 60 days of check-in for Events are non-refundable, and all payments will be forfeited.

Refunds will be processed to the credit card on file that was used to make your reservation down payment. Cash refunds are not available. Refunds or rate adjustments are not issued for inconveniences, failure of appliances and equipment, late arrivals/early departures, construction noise, acts of nature, inclement weather, or circumstances beyond our control. Any credit issued will be for the original amount collected.