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FAQs
Frequently Asked Questions
Find answers to common queries about our services and how we can assist you in your property search. If you have additional questions, feel free to reach out to us directly.
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Can I Check In after hours?When arranged in advance, after hours check in is available upon request. You will be emailed instructions once the request is confirmed.
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Can we bring our dogs with us?We offer pet friendly properties for our guests to be able to bring their furry family members. Guests will need to note that they are bringing a pet in the rental agreement.
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Do all of the rentals have keyless entry?Our properties feature convenient keyless entry, but there are a select few that still require a traditional key. For those properties, we provide clear and detailed instructions at the time of booking to ensure a smooth and easy check-in experience.
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What is your Cancellation Policy?You may cancel your reservation up to 48 hours after securing your reservation and receive a full refund. After the 48 hour Assurance policy has ended, the $200 down payment is non-refundable. All cancellations must be confirmed in writing and are not complete until you receive a confirmation email from our team. Cancellations made within 30 days check-in for standard properties and within 60 days of check-in for Events are non-refundable, and all payments will be forfeited.
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What is your Refund Policy?Refunds will be processed to the credit card on file that was used to make your reservation down payment. Cash refunds are not available. Refunds or rate adjustments are not issued for inconveniences, failure of appliances and equipment, late arrivals/early departures, construction noise, acts of nature, inclement weather, or circumstances beyond our control. Any credit issued will be for the original amount collected.
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Are there age restrictions on renting a cabin?We only accept reservations from adults that are 25 and older. The reservation must be made in the name of a guest that will be occupying the cabin. They will be responsible for the rental group and any visitors for the entire stay. Guests will be asked for a valid photo ID/driver's license number at the time of check-in.
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How and when do I pay for my reservations?A $200 down payment made by credit card is required to secure your reservation and will be credited towards the total balance. Reservations must be paid in full 30 days prior to check-in for standard properties and 60 days prior to check-in for Private Events. We accept Visa, Mastercard, American Express, Discover Card, and debit cards. Reservation payments may also be made using e-checks. All checks must be processed and accepted by our bank by the balance due date specified on your reservation. Our system will automatically charge your card the final balance within 30 days of check-in. If the balance is not paid by the deadline, your reservation may be cancelled and payments forfeited. Submitting a reservation line or over the phone indicates that the guest agrees to the policies, rules, and safety guidelines outlined in this FAQ.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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